Sales One - Sydney
Format
Course
Accredited
No
Provider
Course Description
GUSTAV KÄSER TRAINING Sales One shows the participants the unused strengths which lie dormant within them. It allows them to experience ways to more enjoyment and satisfaction in the job, and thereby to better, more consistent sales success and more active customers.
Many people involved in selling and dealing with customers are too exclusively product oriented. They build their hopes on having a better price or better product, instead of on themselves. The result is fluctuations in mood and achievement which provide no answer to the demands of the actual market place of today and tomorrow.
TRAINING CONTENT
Importance of attitude
· to myself, to my customers
· to my job, to my company
· to my products, to my preparation
Stimuli for objective and success oriented action
· personal vision as a source of energy
· self motivation and initiative
· personal preparation for selling and negotiating
Presenting with confidence
· increased personal effectiveness
· basics of rhetoric
· presentation technique
· body language
· leading an audience along the path of ones choice
Negotiation: the art of convincing others
· ground rules for discussion management
· conscious listening, recognising customer signals
· importance of body language
· influencing within the organisation
Customer communication and meetings
· opening negotiations
· discovering the customers needs
· telephone communication
· dealing with objections
· price negotiation
· closing the sale
· dealing with complaints, using complaints to build a stronger link with the customer
· persuasive written communication, proposals and quotations
Personal relationships with customers
· my attitude to the customer
· dealing with customers on a personal level
· strengthening personal relationships
· developing “Fully Active References”
Efficient use of time
· task/time analysis
· self organisation
· personal action plan
· personal planning and preparation
TRAINING DATES
Training Day One: Wednesday, 10 March 2010
Training Day Two: Wednesday, 14 April 2010
Training Day Three: Wednesday, 5 May 2010
Training Day Four: Thursday, 9 June 2010
Training Day Five: Wednesday, 30 June 2010
Many people involved in selling and dealing with customers are too exclusively product oriented. They build their hopes on having a better price or better product, instead of on themselves. The result is fluctuations in mood and achievement which provide no answer to the demands of the actual market place of today and tomorrow.
TRAINING CONTENT
Importance of attitude
· to myself, to my customers
· to my job, to my company
· to my products, to my preparation
Stimuli for objective and success oriented action
· personal vision as a source of energy
· self motivation and initiative
· personal preparation for selling and negotiating
Presenting with confidence
· increased personal effectiveness
· basics of rhetoric
· presentation technique
· body language
· leading an audience along the path of ones choice
Negotiation: the art of convincing others
· ground rules for discussion management
· conscious listening, recognising customer signals
· importance of body language
· influencing within the organisation
Customer communication and meetings
· opening negotiations
· discovering the customers needs
· telephone communication
· dealing with objections
· price negotiation
· closing the sale
· dealing with complaints, using complaints to build a stronger link with the customer
· persuasive written communication, proposals and quotations
Personal relationships with customers
· my attitude to the customer
· dealing with customers on a personal level
· strengthening personal relationships
· developing “Fully Active References”
Efficient use of time
· task/time analysis
· self organisation
· personal action plan
· personal planning and preparation
TRAINING DATES
Training Day One: Wednesday, 10 March 2010
Training Day Two: Wednesday, 14 April 2010
Training Day Three: Wednesday, 5 May 2010
Training Day Four: Thursday, 9 June 2010
Training Day Five: Wednesday, 30 June 2010
Presenter
Noemi Guyer
Who Should Attend
People in all levels of sales who are measured on their sales success and long term customer satisfaction.
What's Included
Materials, tuition, training, venue
What to Bring
n/a ... all provided
Start Date
Wednesday, 10/03/2010
Time
9:00 to 17:00
Course Duration
5 Days
Venue
Rydges North Sydney
54 McLaren Street
North Sydney NSW 2060
54 McLaren Street
North Sydney NSW 2060
Cost
$4,250 (includes GST)
Guarantee / Policy
As per our contract.
Contact Details
Noemi Guyer
(02) 9905 5500
noemi@gustavkaser.com.au
(02) 9905 5500
noemi@gustavkaser.com.au